My wife and I found out that we needed a brand new heat pump and air conditioner.
We were hearing a very strange noise coming from the air conditioner and we decided to contact the HVAC contractor. We hoped for a repair, but the HVAC contractor gave us bad news instead. He told us it was necessary to replace the heat pump in the air conditioner. I told my wife and I not to worry because they were having a special on the heat pumps. The guy sent a salesman to talk with us about prices and financing. My wife and I decided to skip the financing and we paid for the entire HVAC unit with our bank account. The total charge on my debit card was supposed to be $6,500. When I checked my bank account a few days later, there was only a single charge from the HVAC contractor for $6,100. I thought there must be some mistake, so I decided to call the company. The lady on the phone told me that they gave me a credit, because they hauled away the old air conditioner and the heat pump. They refurbished the equipment and use it for industrial applications. The old air conditioner was in really good shape, even though the heat pump was not working well. They gave us a $400 credit for the parts that they could use. My wife and I never expected to save money on the HVAC purchase and the $400 credit was a nice surprise. Most of the time it costs a lot more than we think it will.